Privacy policy

This Privacy Policy describes how terracaf.ca (the “Site” or “we”) collects, uses, and protects your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, interactions with the Site, and information necessary to process your purchases. Additional information may be collected if you contact us for customer support. Below is a summary of the types of Personal Information we collect and why:

Device Information

Purpose: To ensure the Site functions properly and to analyze Site usage for improvements.

Source: Automatically collected through cookies, log files, tags, or pixels.

Details Collected: Browser version, IP address, time zone, cookie information, search terms, and interactions with the Site.

Order Information

Purpose: To fulfill orders, process payments, arrange shipping, and provide customer service, including fraud prevention.

Source: Collected directly from you during the checkout process.

Details Collected: Name, billing and shipping address, email, phone number, and payment information.

Sharing Personal Information

We share your Personal Information with trusted service providers to deliver our services. For example:

Shopify: Our platform provider. Learn more about Shopify’s privacy practices here: Shopify Privacy Policy.

Legal Requirements: We may disclose your Personal Information to comply with applicable laws or protect our rights.

Using Personal Information

We use your Personal Information for the following purposes:

Providing products and services, including order fulfillment and customer support.

Processing payments and preventing fraud.

Communicating about new products, services, or offers (only if you’ve subscribed to our newsletter or initiated an abandoned cart).

Cookies and Tracking

Cookies are small data files stored on your device to enhance your browsing experience. We use cookies for essential website functionality, performance, and analytics. By using the Site, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings.

Types of Cookies Used:

Necessary: For website functionality (e.g., login and shopping cart).

Personalization: These cookies store details about your actions to personalize your next visit to the website.

Marketing: These cookies are used to optimize marketing communications and show you ads on other sites.

Analytics: These cookies help us understand how you interact with the site. We use this data to identify areas to improve.

For detailed information on how to manage cookies, visit your browser’s help section.

Behavioural Advertising

We use tools like Google Analytics to understand how customers interact with our Site and to deliver targeted advertisements. For more information or to opt-out, visit:

Google’s Privacy Policy

Google Analytics Opt-Out Tool

Retention and Security

We retain your Personal Information only as long as necessary for the purposes outlined in this policy or as required by law. We implement safeguards to protect your data from unauthorized access or misuse.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal and operational reasons. The latest version will always be available on our Site.