Shipping

 

How does shipping work?

Shipping rates are calculated based on your sector/location and order volume. You can pay little to no shipping by simply ordering more at a time! 

 

What is the Shipment Schedule?

Our factory is open Monday to Thursday, closed Fridays & weekends. 

• Orders placed by 11 am (EST) Mon. to Wed. are shipped next day or within 2 business days at most.

• Orders placed between 11:01 am Wed. & Thurs. 11 am (EST) are shipped same week if possible or by the following Monday.

• Orders placed after 11 am (EST) Thurs. are shipped same day when possible or by the following Tuesday. 

 

How long does Delivery take?

- Local: 1 day 

- Regional: Up to 3 days 

- National: Up to 7 days

TIP FOR A SPEEDY DELIVERY : Leave us a note to LEAVE PACKAGE AT DOOR.

*** For special Next Day delivery requests, please call for us to see what is possible 514 381 2571, 1 800 268 3772 Ext: 226 or comptoir@terracaf.ca

 

Are Minimum Orders required?

No minimums required!

 

Where do you ship? 

Across Canada! 

 

How can I Track my Order? 

You can, at anytime, request a tracking number for your Shipment. Simply fill out the form below or contact us here : 514 381 2571, 1 800 267 3772 Ext: 226,  comptoir@terracaf.ca , once you've received a Shipment confirmation Email

 

Shipping Method

Canada Post & Courrier Plus

 

Can I Pick Up my order? 

Absolutely! Simply select the Pick up option at checkout. We will send an email confirmation as soon as your order is ready. Our factory is located at 290 Port Royal street W., Montreal, Canada. H3L 2B4. We are open from 7:30 AM to 4:00 PM, Monday through Thursday.