Shipping & Return Policies

  

How to Get FREE Shipping?

Shipping rates depend on your Sector and order volume. Pay little to no shipping by simply ordering more at a time. 

  

 

*** LOCATE YOUR DELIVERY SECTOR HERE ***

 

Friendly tip: Order with friends & family to get the most out of your purchase thanks to TERRA Rewards!

 

How to Get a Shipping Estimate?

You can either view our SHIPPING RATES or select your products, head to your Shopping Cart and enter your delivery information.

 

What are the Delivery Delays?

Orders are freshly produced and shipped within 2 business days (although usually within the first 24 hours). In fact, coffees are specially roasted for you on-demand to ensure the highest quality & freshness possible.

Local 1 day  -  Regional Up to 3 days  -  National Up to 7 days

For special Next Day delivery, please call for us to see what is possible 514 381 2571, 1 800 268 3772 Ext: 226 or comptoir@terracaf.ca

 

Are Minimum Orders required?

No minimums required!

 

Where do you ship? 

Across Canada! 

 

How can I Track my Order? 

You can, at anytime, request a tracking number for your Shipment. Simply fill out the form below or contact us here : 514 381 2571, 1 800 267 3772 Ext: 226,  comptoir@terracaf.ca , once you've received a Shipment confirmation Email

 

Shipping Method

Canada Post & Courrier Plus

 

Can I Pick Up my order? 

Absolutely! Simply select the Pick up option at checkout. We will send an email confirmation as soon as your order is ready. Our factory is located at 290 Port Royal street W., Montreal, Canada. H3L 2B4. We are open from 7:30 AM to 4:00 PM, Monday through Thursday.

 

Order Cancellation Policy

All orders are freshly produced on-demand (roasted, blended, flavoured, packaged, etc.) just for you. In the majority of cases, we also absorb either a large portion or the entirety of the shipping fees. For these reasons, once an order has been processed and shipped, it can no longer be cancelled.
If the order cannot be delivered due to missing delivery information, additional fees to re-ship the order may apply.

 

Return Policy

Your satisfaction is extremely important to us. If you’re experiencing an issue with your order, please immediately contact our Customer Service Department: 514 381 2571, 1 800 268 3772 Ext: 258. Depending on the nature of the situation, we may refund returns made within 30 days (minus shipping and handling). Returns must first be approved.