Shipping Guide for Terra Orders

Learn how we tailor shipping rates to your location and order size. Maximize your savings by ordering in bulk – the more you buy, the less you pay in shipping!

Order Volume:	$0 - $64.99	$65 - $94.99	$95+
SECTOR - A	$15.00	FREE	FREE
SECTOR - B	$20.00	$5.00	FREE
SECTOR - C	$25.00	$10.00	FREE
SECTOR - D	$30.00	$20.00	$15.00

*Shipping rates applied based on order value before taxes and after discounts and points.

Find Your Delivery Sector (PDF)

Shipment and Processing Times

Our factory operates from Monday to Thursday, and freshly produces orders on demand. Here's how your order timing affects shipping:

Monday: Dispatched by Wednesday
Tuesday to Wednesday (by 11 AM EST): Dispatched by Thursday
Wednesday (post-11:01 AM) to Thursday (by 11 AM EST): Dispatched by Monday
Thursday (post-11:01 AM) to Friday: Dispatched by Tuesday
Weekend: Dispatched by Wednesday

Important : Flavoured coffees require an additional processing day, as the coffee needs time to absorb the added essences.

Estimated Delivery

Local: 1 day
Regional: Up to 3 days
National: Up to 7 days

For urgent delivery, please reach out to us at 514 381 2571, 1 800 268 3772 Ext. 226

Delivery Notes for the Driver

Our couriers make one delivery attempt. If you're not home, the package will be left at your door. Once the package has been delivered, we cannot be held responsible for any loss or theft that may occur.

To ensure safe delivery, add special delivery instructions when needed at checkout. For example ; “leave behind the flowerpot” or “with the concierge”.

If delivery cannot be completed due to missing or incorrect information, you will need to cover shipping fees for the second delivery attempt.

Shipping Methods

We ship nationwide and always select the fastest and most reliable courier service available for your destination. Whether your order is heading to Vancouver, Halifax, Montreal, or anywhere in between, we work with trusted delivery partners to ensure efficient and dependable service across Canada.

Track Your Order

Once you've received a shipment confirmation email, log into your client account to find your tracking information. You can also contact us at anytime for more information 514 381 2571, 1 800 267 3772 Ext. 226, or comptoir@terracaf.ca

Pickup in Store

Prefer to pick up? Choose this option at checkout and visit us at 290 Port Royal Street W., Montreal, Canada, H3L 2B4. Our doors are open from 7:30 AM to 4 PM, Monday to Thursday.